Top Frequently Asked Questions

For your convenience we offer Credit/Debit Card, Paypal, and you can also pay by Cheque. No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.

If you are paying by BACS please contact us and let us know the amount paid and also the order number it is for.

To work out how long it will take to receive your order you need to add together the following:

• Time it takes us to ship your order- This is normally next working day, any delays to this will be mentioned in the product description. If you buy more than one product then the time will be the slowest of the products chosen.
• Time it takes for the delivery company to deliver your order- This depends on the delivery method chosen, and the day of the week (some delivery companies we use do not work on weekends).

If you need a quicker delivery than the time shown on the website then please contact us before ordering, we may be able to speed things up. This will depend on if your product is already on order from Alchemy and if Alchemy have it in stock.

We have a ring size guide here, this will give you the equivelnt sizes in French, US, German, Swiss and Japanese sizes, as well as the circumference in mm. The easiest way to find your ring size is to try on a ring that is your size and see what size it is, or take it to a jewellers and get it measured.
If you buy a ring that is the wrong size, just post it back to us for a refund and re-order the correct size ring from this website.

All of Alchemy's pendants and necklaces come complete with the chain, snake chain or leather thong that they are pictured with. No pendants sold by us come without the means to wear them.

We ship worldwide, just go through the checkout and then you will be able to select your country from the dropdown list, if your country is not on the list then please contact us and we will add it for you.

All transactions through this website are in British pounds sterling, but when you pay by Credit/Debit Card or Paypal, the transaction will be converted into your local currency, please check with a currency converter before hand to get an approximate cost in your own currency.

It's easy to find the answer you are looking for or to get in touch with us! You can:

• Send us a quick message
• Browse all our products