Returns & Refund Policy
Unwanted or Unsuitable Products
If you buy a product and wish to return it because it is unwanted or unsuitable, please notify us and post it back to us within 7 days of receiving it, we accept returns of all products.
All returned items must be in their original unspoilt packaging and in a saleable condition.
You will be responsible for the cost of returning it to us and we will refund the purchase price of the product as soon as we receive it back.
If the product is not received by us in its original condition we will be unable to refund for it and you will have to pay for its return to you.
Please be extra careful when returning fragile items as we can only refund for them if they are in a unbroken and in saleable condition.
If the product is damaged in transit from you to us then we will inform you and will hold onto the product for you to claim against the courier company or postal service, or if you wish to pay for its return we will post it back to you.
If when you ordered you had selected free postage and the return of the product takes your order value below the threshold for free delivery then we will deduct the delivery cost from any amount refunded to you.
The return address is
Gothic Spirit Ltd
Unit 5, St Ives Farm Buildings
St. Ives Hill
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you wish to return an item that is faulty, then please contact us using the email address at the top of our webpages, and include as much information as possible.
We will reply to you to get any extra information that we may need, which may include photos of the product and the packaging.
The returns address is above. Please do not return anything until we say, as this may prevent us from being able to deal with your request..
We will refund the cost of you returning it to us as long as you have notified us beforehand and have used the cheapest possible service to send it back to us.
...but we're here to help!
If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!